Baja Broadband Frequently Asked Questions

At Baja Broadband, serving our customers is our number one priority. That means providing you with the support you need to get the most out of your entertainment service. Click on the links below to find answers to some of our frequently asked questions.

Billing FAQ's & Payment Options

Baja Home Telephone Service

Internet Access

Company FAQ's

 

Payment Terms
Payment is due in 15 days or receipt.
Late Fees begin if payment is not received after 30 days

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How to read your Bill
Baja Broadband is migrating to an advanced billing system that will provide long term benefits for our customers. As we continue to transition from our old billing system and make improvements to the way we invoice you for monthly service, you will see changes to the way your bill is displayed. Our hope is to have a more concise, user-friendly invoice by late spring. CLICK HERE for an explanation of how to read your bill.

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How do I set-up my Baja Voice Mail service?
The first time you access your voice mail, you must call from your home telephone. The system prompts you to create a personalized pass code, record your own voice signature, and record a personal greeting.


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How do I access voice mail and listen to messages?
To access your voice mail from your home telephone, dial your ten-digit TN and enter your passcode if prompted. To access your voice mail away from home, dial your ten-digit TN and press the * (star) key during the outgoing greeting. The system asks you to enter your passcode to access your voice mail.
To listen to your voice mail messages, Press 1. From this point, you can perform the following tasks.

• To back up to the previous message, press 5.
• To erase the message, press 7.
• To save the message, press 9.
• For more options, press 0.
• To go to the Main menu, press the star key.
• To send a message reply, 2
• To replay this message, press 4.

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How many messages can I have in my voice mail?
You can store up to 30 voice mail messages for a total of 120 minutes. Single messages can be up to four minutes in length.

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How long will a message be stored in my voice mail box?
New messages are stored for 30 days, unless you mark them as saved. The system keeps saved messages for an additional 30 days.

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How do I change my passcode for my voice mail?
Once you access your voice mail by entering your passcode, you can change your passcode as often as you like. Passcodes are a minimum of four digits and a maximum of ten digits.
For more information about how to change your passcode, refer to section 7.5: Personal Options.

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What happens if I forget my passcode for my voice mail?
You have three attempts to enter your passcode for voice mail authentication. After three invalid attempts, the system hangs up. Each time you call in, you can try three more times.

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If I have a complaint related to CPNI information what do I do?
Download this form, complete and email to: Baja-cpni@bajabb.tv; Attention: CPNI Compliance Supervisor Include in the subject line of the email “CPNI Complaint [Date of Complaint – e.g. 12/3/08].

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How do I check my Baja email remotely or when I’m away from home?
With Baja Web Mail, you can check your Baja e-mail when you are away from your home computer. CLICK HERE for more information.

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How to prevent spam
When attempting to prevent spam, users should use several different strategies to protect him or herself.

General Security:
• nKeep the computer's anti-virus software up-to-date and install a firewall.
• nWhen signing up for a mailing list, read the terms and policies.
• nDo not post the primary email address on a web site.

Email Security:
• nGive the primary email address to friends and family only.
• nDo not post the primary email address in newsgroups, bulletin boards, or chat rooms.
• nDo not reply to unsolicited emails.
• nConsider using an alternate email address when signing up for services, filling out forms, or nntaking surveys on the Internet.
• nMake sure the email address is difficult to guess.
• nCheck "sent mail" for suspicious messages.

To report spam, please call 1-877-321-6851.

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Customer Email Limits
In an effort to fight spam and prevent abuse, Baja Broadband has set the following limitation on sending E-mails:

Type of Account Total number of E-mails per Day Total number of E-mailRecipients per E-Mail Notes
Business 2,400/day 900/e-mail Requires SMTP AUTH - Customer must request this new limit when speaking with Tech Support Rep.
Residential 1,500/day 350/e-mail

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When the limits are reached what happens?
When a limit is reached an error message will be sent stating the limit has been exceeded. If the limit that has been exceeded is the amount of emails sent in a day then no more emails can be sent for that day (a day interval starts and ends @ 7am ET). Customers can continue to receive emails normally. If the amount of recipients per email is exceeded then the specific email that is being sent is blocked. No other emails are impacted.

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How a Spammer Gets Your Email Address?
How a Spammer Gets Your Email Address?
There are several ways spammers can obtain a person's email address either directly or indirectly. A spammer will commonly sell or trade lists of email addresses. So once an email address is on one list, it may be merged with other lists and might be nearly impossible to remove. To reduce spam, control the email address and how it is used. Here are the most common ways spammers obtain your email addresses:

• nFrom a post to a newsgroup, bulletin board or chat room. Spammers use software nnprograms, often referred to as "spidering" programs, to search for email addresses on these nnpublic forums.
• nFrom a personal web page. Any email addresses listed on those pages may be located and nnadded to a spammers email list.
• nBy replying to a fake request to be removed from an unwanted email. Often when this is nndone, he or she is confirming that the email address is valid and is being monitored. This is nnsomething a spammer wants in an email address. This can result in even MORE spam. This nnpractice still continues, despite the passage of a federal anti-spam law called The Can nnSpamAct, that went into effect January 1, 2004, requiring a functioning "opt out" link or a nnlegitimate "reply to unsubscribe" email address.
• nBy signing up for "free" or pay services on the Internet without checking the services. nnCheck the privacy policy and terms of use to see if the email address will be added to a nnmailing list. Filling out web site forms, surveys, etc., also can get the email address added nnto a list.
• nBy signing up for a mailing list without checking their policies first. Hopefully, the person nnwill receive only the emails he or she wants and not spam also.
• nHit or Miss. Spammers can also obtain the email address without the person's help, simply nnby guessing it. Surprisingly, this is a common process, and can be quite effective. Here's nnhow it is done: A spammer may start with a list of valid email addresses, then extract the nnuser name portion of the email address, (everything before the @ sign) and try to use it nnwith different providers, e.g., test_account@whatever.net, test_account@hotmail.com, nntest_account@yahoo.com, etc. This is a hit-or-miss approach to increase their existing nnmailing list that is often very successful. Spammers also use software programs to nngenerate random user names from common names and words in the dictionary. Again, once nnthey generate their list of user names, they just add a popular domain name to the end.

To report spam, please call 1-877-321-6851.

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Why do I get email that isn't addressed to me?
Ever received an email message that appears to be addressed to someone else? Chances are very good that it wasn't by mistake. This is a form of spamming.

Spammers often use the Bcc: (blind carbon copy) function of email when sending Spam. The "To:" field contains an address that is not the customer's email address. The "Bcc:" field contains two other email addresses. All three of those email addresses will receive the email, but it will appear as though the message was sent to just the person whose email address is in the "To:" field..

To report spam, please call 1-877-321-6851.

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I have lost my username and/or password for my email. What should I do?
To retrieve the missing email Username or Password, please call 1-877-321-6851. In most cases, the email address will be provided to the customer, and/or the email password will be reset.

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In case of possible copyright infringement who do I contact?
In accordance with the Online Copyright Infringement Liability Act (the Act”), 17 USC § 512 (c) (2), Baja Broadband has filed with the United States Copyright Office the necessary designated agent information to facilitate notice to Baja of alleged online copyright infringement on Baja’s network. Baja’s designated agent for notification of alleged copyright infringement and counter notification is as follows:

Name: Claims Investigation Department
Company: Baja Broadband
Address: 1061 521 Corporate Center Drive Suite 100, Fort Mill, SC 29707
Phone: 980-235-7600
Fax: 980-235-7602
Email: abuseclaims@bajabb.tv

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Who is Baja Broadband?
Baja Broadband is a privately-held, limited liability company delivering an array of advanced entertainment and high-speed data products to residential and commercial customers. At the current time, Baja owns and manages cable systems passing approximately 145,000 homes in four southwestern states including Colorado, Nevada, New Mexico and Utah.
We acquired the Charter Communications cable system in your area on September 1, 2006 and operated under the Orange Broadband name from September 1 to April 2nd. On April 2nd, we changed the company name to Baja Broadband in order to underscore our plan to provide enhanced local customer support and expanded entertainment options.

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