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Internet

Baja’s High-Speed Internet Service lets you surf and download huge files at blazing fast speed without the hassle of dialing-up to access the Internet.

Find out more.

TV

Delivered over an advanced digital, fiber-optic platform, Baja brings you the best in cable TV programming. With Baja’s Digital Cable, you get more of the entertainment options you love.

Find out more.

Phone

With Baja’s Home Phone Service, you can get unlimited local and long distance calling across all 50 states in the U.S. for one low rate.

Find out more.

Please note that Online Bill Pay will be temporarily unavailable on Wednesday, Sept. 24th beginning at 8:30 am for routine maintenance.

Colorado Flooding

Colorado flooding impacts Baja Broadband customers
Company restores services to a majority of customers following disaster

ESTES PARK, Colo. (Sept. 17, 2013) — As flooding ravaged homes and roads in Colorado it also severely damaged Baja Broadband’s communications infrastructure buried beneath. On the Baja network, one raging river destroyed fiber optic cabling while a second river made the redundant fiber feed inaccessible to reroute traffic to an alternate path. Hazardous road conditions limited access to communication facilities over the weekend and closed local offices.

“The connection point at Milliken, Colo. between Baja Broadband and Level 3 was by-passed to restore services on Monday morning at approximately 11:15 a.m.,” reported David Johnson, regional general manager for Baja Broadband in Colorado. “Baja customers without any other damage to their home or local network should be able to connect to the Internet and other Baja services now.”

Baja Broadband worked to restore services as soon as they could safely gain access. On Friday, Sept. 13, flood waters forced the closure of roads into Estes Park and Johnstown, Colo. impacting the Baja offices in both locations; employees were unable to reach either office. Customer calls were re-routed to a Baja dispatch center in Alamogordo, New Mexico.

On Monday, the Baja network monitoring system indicated the majority of the company’s customers in Johnstown, Eaton, Severance, Milliken and Larimer County, as well as, Woodland Park and Arvada had connectivity restored.

However, customers in the Mad Russian subdivision in Milliken are still without service. Upon closer inspection of the Mad Russian area, the Baja Engineering team reported the area was heavily damaged. Large construction crews will be brought in to help with restoration efforts. Once Baja is able to determine a timeline for the restoration of services, the community will be notified..

Baja Broadband customers will receive a credit for the amount of time they were fully out of service.

If you need assistance, please contact Baja Broadband at 1-877-422-5282.

Click to view photos of the damaged telecom facilities http://www.flickr.com/photos/tdstelecom/sets/72157635568567992/

Note: Baja reminds customers in restored areas that if your service returned, you may need to reboot your modem. You can do so by unplugging it from the power source, waiting 2-3 minutes and then reconnecting it to power. To reboot your EMTA unplug from power, remove the battery and then wait 2-3 minutes. Then replace the battery and reconnect to power. For digital boxes, your guide information will start populating as data feeds. If this does not restore your service you are encouraged to call Baja to report your outage.

About Baja Broadband

Baja Broadband is a full-service communications company offering best-in-class residential and commercial video, high-speed internet, and voice services. Baja is committed to being the leading provider of entertainment, information, and communication services in the communities it serves. Baja owns and operates broadband networks in communities within Colorado, New Mexico, Texas and Utah. Visit www.bajabroadband.com for more information.

New Bill

Important Information Regarding Your Baja Broadband Bill

Online Bill Pay Will Be Unavailable March 31-April 14

Effective April 14th, 2014, Baja Broadband will be migrating to a new billing system. This new system offers several enhancements to improve the overall experience of our customers, including a cleaner, easy-to-read billing statement.

How to read your new bill

To help ensure a smooth transition for all Baja Broadband customers, this page provides detailed information on what to expect, and the steps you may take in order to fully enjoy the benefits of the new system.  For your convenience, information has been organized by payment method, so you may click one of the below links to jump to the section relevant to you.

Automatic recurring payment with online statement

If you are currently set up for automatic recurring payments, your payment information will be securely migrated into the new system by April 14th, 2014 and your automatic payments will continue uninterrupted. However, please note the following:

1. Your payment will now be collected on the statement due date. Previously, payments were collected 2 days after the statement was issued. With this change, you will now have more time (25 days) to access and review your statement prior to payment. You will also have the peace-of-mind of knowing exactly when your payment will be collected.

2. You will receive a new Baja Broadband account number. A new account number will be issued to all Baja Broadband customers with the first bill statement generated post-migration.

3. You will need to re-register to view your statement online. Because we are moving to a new system, the web portal previously used to access statements and make payments online will be deactivated on March 31. The first statement you receive from the new system will be a paper statement sent by mail, so please do not discard! When you receive the statement you can go online to www.bajabroadband.com/paybill and register for electronic statement notification using the new account number provided. Once registered, you will begin receiving email notifications each time a new statement is available for review.

4. You’ll enjoy a much-improved online statement format. With the new billing system, online statements will be formatted to look much like the paper statement for an easier-to-follow experience.

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Automatic recurring payment with paper statement

If you are currently set up for automatic recurring payments, your payment information will be securely migrated into the new system by April 14th, 2014 and your automatic payments will continue uninterrupted. However, please note the following:

1. Your payment will now be collected on the statement due date.  Previously, payments were collected 2 days after the statement was issued.  With this change, you will now have more time (25 days) to review your statement prior to payment.  You will also have the peace-of-mind of knowing exactly when your payment will be collected.

2. You will receive a new Baja Broadband account number.  A new account number will be issued to all Baja Broadband customers with the first bill statement generated post-migration.

3. If you wish to view your statement online, you will need to register.  When you receive your first statement after April 14th, 2014 you can go online to www.bajabroadband.com/paybill and register for electronic statement notification using the new account number provided.  Once registered, you will begin receiving email notifications each time a new statement is available for review.  The new online statements are formatted to look much like the traditional paper statement, for an easy-to-follow experience, without the environmental impact of paper. (include image of new portal home screen with this bullet.  Maybe circle the “account #” field to highlight)

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Online bill pay (non-recurring) with online statement

If you currently receive online statements and manually pay your bill online each month (not automatically recurring), please note the following:

1. Online bill pay will be unavailable beginning at March 31st, 2014 and will remain unavailable through completion of the billing migration on April 14, 2014.  If you have a payment due during this period, you may return your payment by mail to the address printed on your statement remittance slip or in person at your local Baja Broadband retail center. You may also make your payment online via the new online billing portal after April 14, 2014. A grace period will be in effect such that payments due between March 31 - April 14 may be made online through April 21 without incurring any penalty or late fee.

2. You will receive a new Baja Broadband account number.  A new account number will be issued to all Baja Broadband customers with the first bill statement generated post-migration.

3. You will need to re-register to view and pay your bill online.  Because we are moving to a new system, the web portal previously used to access statements and make payments online will be deactivated on March 31st, 2014.  The first statement you receive from the new system will be a paper statement sent by mail, so please do not discard!   When you receive the statement you can go online to www.bajabroadband.com/paybill.  Using your new account number, you may register to pay online and to receive electronic statement notification.  Once registered, you will begin receiving email notifications each time a new statement is available for review.

4. You’ll enjoy a much-improved online statement format.   With the new billing system, online statements will be formatted to look much like the paper statement for an easier-to-follow experience.

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Online bill pay (non-recurring) with paper statement

If you currently receive paper statements by mail and manually pay your bill online each month (not automatically recurring), please note the following:

1. Online bill pay will be unavailable beginning at Saturday, March 31st, 2014 and will remain unavailable through completion of the billing migration on April 14th, 2014. If you have a payment due during this period, you may return your payment by mail to the address printed on your statement remittance slip or in person at your local Baja Broadband retail center. You may also make your payment online via the new online billing portal after March 10th. A grace period will be in effect such that payments due between March 31 - April 14 may be made online through April 21 without incurring any penalty or late fee.

2. You will receive a new Baja Broadband account number.  A new account number will be issued to all Baja Broadband customers with the first bill statement generated post-migration.

3. You will need to re-register to pay your bill online.  Because we are moving to a new system, the web portal previously used to make payments online will be deactivated on March 31st, 2014.  When you receive your first paper statement after April 14th, 2014, you can go online to www.bajabroadband.com/paybill and register to pay online using your new account number. During the registration process, you may also opt to receive electronic statement notification, and/or set up automatic recurring payments using your credit card or checking account.

4. You’ll enjoy a much-improved statement format. Whether you receive it online or on paper, your new Baja Broadband statement will feature a much cleaner, easy-to-follow format.

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Pay by mail or in person with online statement

If you currently receive online statements and pay your bill either by mail or in person at your local Baja Broadband retail center, please note the following:

1. You will receive a new Baja Broadband account number.  A new account number will be issued to all Baja Broadband customers with the first bill statement generated post-migration.

2. You will need to re-register to view your statement online.  Because we are moving to a new system, the web portal previously used to access statements online will be deactivated on March 31st, 2014.  The first statement you receive from the new system will be a paper statement sent by mail, so please do not discard!   When you receive the statement you can go online to www.bajabroadband.com/paybill.  Using your new account number, you may register to receive electronic statement notification.  Once registered, you will begin receiving email notifications each time a new statement is available for review.  You can then continue to pay your bill by mail or in person, or you may also choose to pay online or set up automatic recurring payments at any time.

3. You’ll enjoy a much-improved online statement format. With the new billing system, online statements will be formatted to look much like the paper statement for an easier-to-follow experience.

Back to top

Pay by mail or in person with paper statement

If you currently receive paper statements and pay your bill either by mail or in person at your local Baja Broadband retail center, please note the following:

1. You will receive a new Baja Broadband account number.  A new account number will be issued to all Baja Broadband customers with the first bill statement generated post-migration.

2. You will enjoy a much-improved statement format. Your new Baja Broadband statement will feature a much cleaner, easy-to-follow format.

3. You can register to view and/or pay online. When you receive your first statement after April 14th, 2014, you can go online to www.bajabroadband.com/paybill and register for electronic statement notification using the new account number provided.  Once registered, you will begin receiving email notifications each time a new statement is available for review.  The new online statements are formatted to look much like the paper statement, for an easy-to-follow experience, without the environmental impact of paper.  You can continue to pay your bill by mail or in person, or you may also choose to pay your bill directly online, or set up automatic recurring payments.

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Automatic payment using bank-issued check

If you currently pay your bill by having your bank issue a check directly to Baja Broadband, you may continue to do so.  However, please note the following:

1. Our payment address has changed!   Please notify your bank that effective April 14th, 2014, payment must be remitted to the following address:
Baja Broadband
Dept 0012, Palatine, IL 60055

2. You will receive a new Baja Broadband account number.  A new account number will be issued to all Baja Broadband customers with the first bill statement generated post-migration.  If your bank references your account number on the check, please make sure to have them update this information as well.

3. You will enjoy a much-improved statement format. Your new Baja Broadband statement will feature a much cleaner, easy-to-follow format.
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Media Relations Team

Media relations team

  • Andrew Petersen, Vice President of External Affairs & Communications
  • This email address is being protected from spambots. You need JavaScript enabled to view it. , Manager — Public Relations, 608-664-4428
  • This email address is being protected from spambots. You need JavaScript enabled to view it. , Associate Manager — Public Relations, 608-664-4471

More Information

Have a problem with your service you want to talk with us about?

  • Contact us
  • Address: 525 Junction Road, Madison, WI 53717
  • Fax Number: 608-830-5519
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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CONTACT DETAILS

Baja Broadband
901 N. Florida Ave.
Alamogordo, NM 88310
877-422-5282

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