Baja Broadband FAQ'S
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Baja Broadband FAQ | Internet
How to prevent spam?
When attempting to prevent spam, users should use several different strategies to protect him or herself.
General Security: Keep the computer's anti-virus software up-to-date and install a firewall. When signing up for a mailing list, read the terms and policies. Do not post the primary email address on a web site.
Email Security: Give the primary email address to friends and family only. Do not post the primary email address in newsgroups, bulletin boards, or chat rooms. Do not reply to unsolicited emails. Consider using an alternate email address when signing up for services, filling out forms, or taking surveys on the Internet. Make sure the email address is difficult to guess. Check "sent mail" for suspicious messages.
To report spam, please call 1-877-321-6851.
Customer Email Limits
In an effort to fight spam and prevent abuse, Baja Broadband has set the following limitation on sending E-mails:
Webmail User: You can send to 500 recipients per email. Maximum of 500 email recipients in a 24 hour rolling period. Example: User can send 1 email to 500 different email addresses in a 24 hour period.
Email Client/POP User: You can send to 100 recipients per email. Maximum of 500 email recipients in a 24 hour rolling period. Example: User can send an email with 50 recipients on the TO field and 50 recipients on the CC field, totaling 100 recipients. The system will allow the user to send this email 5 times (5 x 100 = 500 emails) throughout a rolling 24 hour period.
What if I need to send to more than 500 people at a time? Google has functionality called Google Groups. That allows you to create distribution type groups. Create multiple user accounts to send mail. For example, 'Admin1' and 'Admin2' can each send 500 messages to reach 1000 unique recipients. Stagger mass communications over the course of two days. For example, send messages to the allotted number of recipients on day one, wait for 24 hours, and send messages to another group of recipients on day two.
What happens if I send to more than 500 people in a 24 hour period? In an effort to fight spam and prevent abuse, Google will temporarily disable your account if you send messages to more than 500 recipients or if you send a large number of undeliverable messages. Your account should be re-enabled within 24 hours. If you have further questions please contact our Tech Support for assistance 877-321-6851
How a Spammer Gets Your Email Address?
There are several ways spammers can obtain a person’s email address either directly or indirectly. A spammer will commonly sell or trade lists of email addresses. So once an email address is on one list, it may be merged with other lists and might be nearly impossible to remove. To reduce spam, control the email address and how it is used. Here are the most common ways spammers obtain your email addresses:
, etc. This is a hit-or-miss approach to increase their existing mailing list that is often very successful. Spammers also use software programs to generate random user names from common names and words in the dictionary. Again, once they generate their list of user names, they just add a popular domain name to the end.
To report spam, please call 1-877-321-6851.
Why do I get email that isn’t addressed to me?
Ever received an email message that appears to be addressed to someone else? Chances are very good that it wasn’t by mistake. This is a form of spamming. Spammers often use the Bcc: (blind carbon copy) function of email when sending Spam. The “To:” field contains an address that is not the customer’s email address. The “Bcc:” field contains two other email addresses. All three of those email addresses will receive the email, but it will appear as though the message was sent to just the person whose email address is in the “To:” field.. To report spam, please call 1-877-321-6851.
In case of possible copyright infringement who do I contact?
TIn accordance with the Online Copyright Infringement Liability Act (the Act”), 17 USC § 512 (c) (2), Baja Broadband has filed with the United States Copyright Office the necessary designated agent information to facilitate notice to Baja of alleged online copyright infringement on Baja’s network. Baja’s designated agent for notification of alleged copyright infringement and counter notification is as follows:
Claims Investigation Department Baja Broadband 1061 521 Corporate Center Drive Suite 100 Fort Mill, SC 29707 Phone: 980-235-7600 Fax: 980-235-7602 Email:
Baja Broadband FAQ | Digital Phone
Baja Home Phone Information and User Manuals
Click Here – Call Forwarding Supplement
Click Here for Baja’s Home Phone Quick Reference Guide
Click Here for Baja’s Voice Mail Installation Guid
Click Here for Baja’s Enhanced Voicemail Instructions Guide
How do I set-up my Baja Voice Mail service?
The first time you access your voice mail, you must call from your home telephone. The system prompts you to create a personalized pass code, record your own voice signature, and record a personal greeting.
How do I access voice mail and listen to messages?
To access your voice mail from your home telephone, dial your ten-digit TN and enter your passcode if prompted. To access your voice mail away from home, dial your ten-digit TN and press the * (star) key during the outgoing greeting. The system asks you to enter your passcode to access your voice mail.
To listen to your voice mail messages, Press 1. From this point, you can perform the following tasks.
• To back up to the previous message, press 5. • To erase the message, press 7. • To save the message, press 9. • For more options, press 0. • To go to the Main menu, press the star key. • To send a message reply, 2 • To replay this message, press 4.
How do I change my passcode for my voice mail?
Once you access your voice mail by entering your passcode, you can change your passcode as often as you like. Passcodes are a minimum of four digits and a maximum of ten digits. For more information about how to change your passcode, refer to section 7.5: Personal Options.
I have a complaint related to CPNI information what do I do?
Download this form, complete and email to:
; Attention: CPNI Compliance Supervisor Include in the subject line of the email “CPNI Complaint [Date of Complaint – e.g. 12/3/08].
Baja Broadband complies with the Online Copyright Infringement Liability Limitation Act of 1998. As required by the Act, we have adopted a policy to terminate services to account holders or subscribers who repeatedly infringe copyrights. In the event that we receive a determination that any subscriber or account holder has infringed another’s copyright through the use of our system or network, we reserve the right to terminate service to that subscriber or account holder after receiving notice of further copyright infringement by that subscriber or account holder.
Baja Broadband accommodates and does not interfere with standard technical measures to identify and protect copyrighted works, subject to the limitations of the Act.
Does Baja Broadband Phone Services support access to Telecommunications Relay Services?
To reach a Telecommunications Relay Services (TRS) center for the hearing impaired dial 711. TRS permits persons with a hearing or speech disability to use the telephone system via a text telephone (TTY) or other device to call persons with or without such disabilities. Specially trained relay agents complete calls and stay on-line to relay messages either by TTY, or verbally to hearing parties. This service is available 24 hours a day with no restrictions to the length or number of calls placed.
If I have a complaint about Accessibility, who do I contact?
The contact information for all Accessibility complaints and inquiries is listed below:Accessibility CoordinatorBaja Broadband1061-521 Corporate Center DriveSuite 100Fort Mill, SC 29707Phone: 980-235-7600Fax: 980-235-7602Email Address:
To file a complaint download this form, complete and email to:
: Attention Accessibility Coordinator
I’m receiving calls from Telemarketers what can I do?
In an effort to reduce the number of unwanted telemarketing calls, the federal government and some states provide telephone subscribers the opportunity to register their telephone numbers for inclusion on a Do Not Call (DNC) registry. You must renew your DNC registry every five years. If you are currently on a federal or a state DNC registry, you may need to reregister if:
For additional information about the federal registry, or to register, re-register or revoke registration of your number for free, visit the Federal Trade Commission’s website at donotcall.gov or call 1-888-382-1222.
- You change your telephone number.
- Your telephone number has been transferred to/from another provider.
- Your phone service is disconnected for any reason and then reconnected.
- You move to another address.