Baja Broadband FAQ'S

Contact Us
Toll Free Number: 877-422-5282
Monday - Friday: 7AM - 8PM (MST)
Saturday: 9AM - 5PM (MST)

Technical Support - Internet and Phone
Toll Free 24/7 Number: 877-321-6851
Click Here for Online Technical Support

Payment Terms
Click here to sign your account up to pay online or to login now to your account.

How to Read Your Bill
Click here for information on how to read your bill

Baja Broadband FAQ | Internet

How do I check my Baja email remotely or when I’m away from home?
With Baja Web Mail, you can check your Baja e-mail when you are away from your home computer.
Click here for more information.
What do I need to do to setup my first (primary) email account?
Contact Tech Support @ 877-321-6851 for assistance with creating you’re primary email account and for creating your My Account Login credentials.
After my primary email address is created how do I add more email accounts?
Select the “Check Your Email” button on this page and then log into your MyAccount Webpage and click on the Email Center button or link and follow the prompts to add accounts.
How to prevent spam?
When attempting to prevent spam, users should use several different strategies to protect him or herself.

General Security:
Keep the computer's anti-virus software up-to-date and install a firewall. When signing up for a mailing list, read the terms and policies. Do not post the primary email address on a web site.

Email Security:
Give the primary email address to friends and family only. Do not post the primary email address in newsgroups, bulletin boards, or chat rooms. Do not reply to unsolicited emails. Consider using an alternate email address when signing up for services, filling out forms, or taking surveys on the Internet. Make sure the email address is difficult to guess. Check "sent mail" for suspicious messages.

To report spam, please call 877-321-6851.
Customer Email Limits
In an effort to fight spam and prevent abuse, Baja Broadband has set the following limitation on sending E-mails:

Webmail User: You can send to 500 recipients per email. Maximum of 500 email recipients in a 24 hour rolling period. Example: User can send 1 email to 500 different email addresses in a 24 hour period.

Email Client/POP User: You can send to 100 recipients per email. Maximum of 500 email recipients in a 24 hour rolling period. Example: User can send an email with 50 recipients on the TO field and 50 recipients on the CC field, totaling 100 recipients. The system will allow the user to send this email 5 times (5 x 100 = 500 emails) throughout a rolling 24 hour period.

What if I need to send to more than 500 people at a time? Google has functionality called Google Groups. That allows you to create distribution type groups. Create multiple user accounts to send mail. For example, 'Admin1' and 'Admin2' can each send 500 messages to reach 1000 unique recipients. Stagger mass communications over the course of two days. For example, send messages to the allotted number of recipients on day one, wait for 24 hours, and send messages to another group of recipients on day two.

What happens if I send to more than 500 people in a 24 hour period? In an effort to fight spam and prevent abuse, Google will temporarily disable your account if you send messages to more than 500 recipients or if you send a large number of undeliverable messages. Your account should be re-enabled within 24 hours. If you have further questions please contact our Tech Support for assistance 877-321-6851
How a Spammer Gets Your Email Address?
There are several ways spammers can obtain a person’s email address either directly or indirectly. A spammer will commonly sell or trade lists of email addresses. So once an email address is on one list, it may be merged with other lists and might be nearly impossible to remove. To reduce spam, control the email address and how it is used. Here are the most common ways spammers obtain your email addresses: From a post to a newsgroup, bulletin board or chat room. Spammers use software programs, often referred to as “spidering” programs, to search for email addresses on these public forums.
    From a personal web page. Any email addresses listed on those pages may be located and added to a spammers email list.
    By replying to a fake request to be removed from an unwanted email. Often when this is done, he or she is confirming that the email address is valid and is being monitored. This is something a spammer wants in an email address. This can result in even MORE spam. This practice still continues, despite the passage of a federal anti-spam law called The CanSpamAct, that went into effect January 1, 2004, requiring a functioning “opt out” link or a legitimate “reply to unsubscribe” email address.
    By signing up for “free” or pay services on the Internet without checking the services. Check the privacy policy and terms of use to see if the email address will be added to a mailing list. Filling out web site forms, surveys, etc., also can get the email address added to a list.
    By signing up for a mailing list without checking their policies first. Hopefully, the person will receive only the emails he or she wants and not spam also.
    Hit or Miss. Spammers can also obtain the email address without the person’s help, simply by guessing it. Surprisingly, this is a common process, and can be quite effective. Here’s how it is done: A spammer may start with a list of valid email addresses, then extract the user name portion of the email address, (everything before the @ sign) and try to use it with different providers, e.g., This email address is being protected from spambots. You need JavaScript enabled to view it. , This email address is being protected from spambots. You need JavaScript enabled to view it. , This email address is being protected from spambots. You need JavaScript enabled to view it. , etc. This is a hit-or-miss approach to increase their existing mailing list that is often very successful. Spammers also use software programs to generate random user names from common names and words in the dictionary. Again, once they generate their list of user names, they just add a popular domain name to the end. To report spam, please call 877-321-6851.
Why do I get email that isn’t addressed to me?
Ever received an email message that appears to be addressed to someone else? Chances are very good that it wasn’t by mistake. This is a form of spamming. Spammers often use the Bcc: (blind carbon copy) function of email when sending Spam. The “To:” field contains an address that is not the customer’s email address. The “Bcc:” field contains two other email addresses. All three of those email addresses will receive the email, but it will appear as though the message was sent to just the person whose email address is in the “To:” field.. To report spam, please call 877-321-6851.
I have lost my username and/or password for my email. What should I do?
To retrieve the missing email Username or Password, please call 877-321-6851. In most cases, the email address will be provided to the customer, and/or the email password will be reset.
In case of possible copyright infringement who do I contact?
TIn accordance with the Online Copyright Infringement Liability Act (the Act”), 17 USC § 512 (c) (2), Baja Broadband has filed with the United States Copyright Office the necessary designated agent information to facilitate notice to Baja of alleged online copyright infringement on Baja’s network. Baja’s designated agent for notification of alleged copyright infringement and counter notification is as follows:

Claims Investigation Department
Baja Broadband

1061 521 Corporate Center Drive
Suite 100
Fort Mill, SC 29707
Phone: 980-235-7600
Fax: 980-235-7602
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
What are the important points that I need to know about Data Usage?
Click here for a complete list of the frequently asked questions related to Data Usage.

Baja Broadband FAQ | Digital Phone

Baja Home Phone Information and User Manuals
Click Here – Call Forwarding Supplement
Click Here for Baja’s Home Phone Quick Reference Guide
Click Here for Baja’s Voice Mail Installation Guide
Click Here for Baja’s Enhanced Voicemail Instructions Guide

How do I set-up my Baja Voice Mail service?
The first time you access your voice mail, you must call from your home telephone. The system prompts you to create a personalized pass code, record your own voice signature, and record a personal greeting.
How do I access voice mail and listen to messages?
To access your voice mail from your home telephone, dial your ten-digit TN and enter your passcode if prompted. To access your voice mail away from home, dial your ten-digit TN and press the * (star) key during the outgoing greeting. The system asks you to enter your passcode to access your voice mail.

To listen to your voice mail messages, Press 1. From this point, you can perform the following tasks.

• To back up to the previous message, press 5.
• To erase the message, press 7.
• To save the message, press 9.
• For more options, press 0.
• To go to the Main menu, press the star key.
• To send a message reply, 2
• To replay this message, press 4.
How many messages can I have in my voice mail?
You can store up to 30 voice mail messages for a total of 120 minutes. Single messages can be up to four minutes in length.
How long will a message be stored in my voice mail box?
New messages are stored for 30 days, unless you mark them as saved. The system keeps saved messages for an additional 30 days.
How do I change my passcode for my voice mail?
Once you access your voice mail by entering your passcode, you can change your passcode as often as you like. Passcodes are a minimum of four digits and a maximum of ten digits. For more information about how to change your passcode, refer to section 7.5: Personal Options.
What happens if I forget my passcode for my voice mail?
You have three attempts to enter your passcode for voice mail authentication. After three invalid attempts, the system hangs up. Each time you call in, you can try three more times.
I have a complaint related to CPNI information what do I do?
Download this form, complete and email to: This email address is being protected from spambots. You need JavaScript enabled to view it. ; Attention: CPNI Compliance Supervisor Include in the subject line of the email “CPNI Complaint [Date of Complaint – e.g. 12/3/08].

Baja Broadband complies with the Online Copyright Infringement Liability Limitation Act of 1998. As required by the Act, we have adopted a policy to terminate services to account holders or subscribers who repeatedly infringe copyrights. In the event that we receive a determination that any subscriber or account holder has infringed another’s copyright through the use of our system or network, we reserve the right to terminate service to that subscriber or account holder after receiving notice of further copyright infringement by that subscriber or account holder.

Baja Broadband accommodates and does not interfere with standard technical measures to identify and protect copyrighted works, subject to the limitations of the Act.
Does Baja Broadband Phone Services support access to Telecommunications Relay Services?
To reach a Telecommunications Relay Services (TRS) center for the hearing impaired dial 711. TRS permits persons with a hearing or speech disability to use the telephone system via a text telephone (TTY) or other device to call persons with or without such disabilities. Specially trained relay agents complete calls and stay on-line to relay messages either by TTY, or verbally to hearing parties. This service is available 24 hours a day with no restrictions to the length or number of calls placed.
If I have a complaint about Accessibility, who do I contact?
The contact information for all Accessibility complaints and inquiries is listed below:
Accessibility Coordinator
Baja Broadband
1061-521 Corporate Center Drive
Suite 100
Fort Mill, SC 29707
Phone: 980-235-7600
Fax: 980-235-7602
Email Address: This email address is being protected from spambots. You need JavaScript enabled to view it.
To file a complaint download this form, complete and email to: This email address is being protected from spambots. You need JavaScript enabled to view it. : Attention Accessibility Coordinator
I’m receiving calls from Telemarketers what can I do?
In an effort to reduce the number of unwanted telemarketing calls, the federal government and some states provide telephone subscribers the opportunity to register their telephone numbers for inclusion on a Do Not Call (DNC) registry. You must renew your DNC registry every five years. If you are currently on a federal or a state DNC registry, you may need to reregister if:
  • You change your telephone number.
  • Your telephone number has been transferred to/from another provider.
  • Your phone service is disconnected for any reason and then reconnected.
  • You move to another address.
For additional information about the federal registry, or to register, re-register or revoke registration of your number for free, visit the Federal Trade Commission’s website at or call 1-888-382-1222.


Baja Broadband
901 N. Florida Ave.
Alamogordo, NM 88310




Scroll to Top